The 60-Day Money-Back Guarantee
Because the risk should sit with us, not you.
Our promise
Try LumaVie Pro for 60 days. If you don't see a difference in your skin, email us — we'll send you a free return label and refund you in full. No hard feelings, no hoops to jump through.
How to claim your refund
- Email support@elleavie.com within 60 days of delivery.
- Include your name and order number.
- We'll email you a prepaid return label — return shipping costs you nothing.
- Once the device is on its way back, we process your refund.
Refunds go to your original payment method, typically within 5–10 business days of the return scan.
The fine print
- Applies to your first purchase of LumaVie Pro, one per customer/household.
- It's fine if the device has been used daily — that's the point of trying it.
- Requests made after the 60-day window may not qualify, but reach out anyway — we'll do our best to help.
- Beyond the guarantee, every LumaVie Pro is covered by a 1-year warranty against defects — if it stops working, we replace it.
Skin renewal takes time. Most studies show visible improvements after 6–10 weeks of consistent use, so we encourage giving it the full window — the guarantee covers all of it.
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