Shipping & Returns

Where we ship

We ship worldwide, and shipping is free on every order.

Processing & delivery

• Processing: orders are processed within 1–2 business days.
• Delivery: once shipped, orders typically arrive in 7–15 business days, depending on your location.
• Tracking: you'll receive a tracking link by email as soon as your order ships.

Delivery times are estimates and can vary with carrier conditions, customs, and holidays.

Returns & refunds

Your purchase is backed by our 60-Day Money-Back Guarantee. If you don't see a difference in your skin after using LumaVie Pro consistently, email us within 60 days of delivery — we'll send you a free return label and refund you in full once the device is on its way back.

Damaged, wrong, or missing items

If your order arrives damaged, incorrect, or doesn't arrive, email support@elleavie.com within 30 days of the delivery date with your order number and we'll make it right.

Address changes

Need to fix your shipping address? Email us right away — we can usually update it before the order ships.