Privacy Policy

Elléavie ("we," "us," "our") respects your privacy. This policy explains what we collect when you visit our site or place an order, how we use it, and the choices you have.

Information we collect

• Order & contact information: your name, email, shipping address, and phone number.
• Payment information: processed securely by our payment provider. We do not store your full card details.
• Usage & device data: pages visited, device and browser type, and similar analytics, collected via cookies and similar technologies.
• Marketing interactions: if you subscribe, the email address you provide and your engagement with our messages.

How we use your information

• To process, fulfill, and deliver your orders.
• To provide customer support and handle guarantee requests.
• To send order updates and, with your consent, marketing emails (you can unsubscribe at any time).
• To measure and improve our website and advertising.
• To detect and prevent fraud, and to meet legal obligations.

How we share information

We share personal information only with service providers who help us run the business, including our e-commerce platform, payment processors, our order-fulfillment partner, and email/analytics and advertising providers. We do not sell your personal information.

Cookies & advertising

We use cookies and pixels (including the Meta Pixel) to operate the site, understand traffic, and measure the performance of our ads. You can control cookies through your browser settings and limit ad personalization through your Meta and device ad settings.

Your rights

Depending on where you live (including the EU/UK under GDPR and California under CCPA/CPRA), you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise any of these rights, email support@elleavie.com and we'll respond as required by law.

Data retention & security

We keep personal information for as long as needed to provide our services and meet legal, accounting, and reporting requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is 100% secure.

Children

Our site and products are intended for adults 18 and older. We do not knowingly collect information from children.

Changes & contact

We may update this policy from time to time; the "last updated" date above reflects the latest version. Questions? Email support@elleavie.com.